Grand Hyatt Bali Review (Nusa Dua)
There are a great deal of reviews out there especially on the likes of Trip Advisor but having just returned from a stay in Grand Hyatt Bali (Nusa Dua) with a baby, I’d like to pen down a detailed review which may prove useful to families with young children planning for a holiday there, or even myself, should I visit Bali again sometime down the road!
The sight that greets you as you walk in but honestly, photos don’t do justice to the splendour of the view
Good: I expected nothing less than excellent service from this hotel and was duly impressed. The hotel design, layout and facilities are very suitable for families with young children / babies; everywhere was accessible via stroller / wheelchair paths and the beach was gorgeous.
Bad: The rooms were a little old so there were the occasional problems that comes with wear and tear over time.
Grace’s Take: Overall, I’m satisfied with the stay and this hotel earns my recognition as a family-friendly hotel!
Grand Hyatt Bali is a 5-star hotel situated in Nusa Dua, the southern tip of Bali together with other 5-star hotels like Westin, The Mulia and St. Regis. The hotel is huge, the compounds include various facilities and amenities catered to families with children. There is also convention centre within the grounds and a full-fledged spa called Kriya Spa. Here’s the detailed review of my 5-day-4-night stay there and I have also included details relevant to babies / toddlers for each area.
Staff there were especially accommodating because of Baby Dozer and requests were mostly attended to within the half hour. I was particular happy with their attention to detail when I had requests to heat up Baby Dozer’s food. They took the pains to inquire if using a microwave was OK, how many minutes it should take, and how the food should be placed into the microwave and even if I wanted my food bag returned to me. Despite different staff attending to me on 2 different occasions, both displayed the same care and effort in ensuring that they reheated Baby Dozer’s food correctly.
Unfortunately, I couldn’t say the same about my initial check-in experience. They left out a number of requests which we had made prior to checking-in, which left us somewhat irritated. Nevertheless, Hubs made a trip down to the reception to provide some feedback and the Assistant Manager very kindly listened and immediately compensated us for their shortcomings. Plus point for their service!
I think the hotel is perfect for people who want a relaxing beachside holiday without needing to leave the hotel premises. They basically have everything you need: drug store, games centre, swimming pools, shopping outlets and even a children’s activity centre!
The grounds are huge and beautifully landscaped. We spent 3 days of leisurely walking and photo-taking to cover the entire grounds! Baby Dozer was duly entertained and very willing to sit in his stroller without much fuss for once.
Talking about strollers, I love that everywhere was accessible with a stroller. They have stroller paths to all their places, but sometimes a little carrying was required. For example, I could wheel Baby Dozer right up to the entrance of Nampu, their Japanese restaurant, but getting IN to the restaurant required lifting up the stroller over a certain uneven surface. Nevertheless, it wasn’t too much of a hassle because the staff were very willing to help most obligingly!
Nampu, the Japanese restaurant
There is even a night market at the hotel, complete with a Balinese performance at their Balinese restaurant. Really, no reason to exit the grounds!
I can’t stop talking about their landscaping which I found particularly beautiful and it shows in the photos! Most of the photos we took turned out well simply because the background was so picturesque.
I found their breakfast buffet a little lacking in variety and the selection was pretty much the same daily. Also, I would expect a little better quality from their pastries and cakes for a 5-star hotel.
Restaurant-wise, there are 5 restaurants - 2 Balinese, 1 fusion, 1 Italian and 1 Japanese.
Salsa Verde, the Italian restaurant (pool-facing)
We only managed to frequent 3 restaurants and I found the food decent…but I’m sure I’ve had better back home.
When we weren’t dining in the hotel premises, we had other alternatives just outside the hotel grounds, all within a couple of minutes’ walking distance even with a baby in a stroller. Very convenient!
I wouldn’t say they have baby-friendly food on their menu but this time around, I brought all of Baby Dozer’s food. I did allow him to munch on some bread from the breakfast lounge though. I can imagine that if we ever return to Grand Hyatt, we might have to stick to the Italian and fusion restaurants where we could probably find more suitable food for him.
While hygiene was satisfactory, I found our suite a little old. Overall, still acceptable and I didn’t find it too old. We had some friends who were staying in a different wing and their suite had apparently been refurbished - unfortunately I didn’t have time to check it out.
Staying with a baby? No problem! They provide a decent cot (Pliko Rocking Playyard) and bedding including a mini pillow. They also gave us a baby bathtub and a complete set of Johnson’s & Johnson’s toiletries for baby!
5. Kriya Spa
Hubs very kindly packed me off to their spa on our second day there and I have to say, if you want to feel pampered and luxurious, Kriya Spa is just right for you. I found the service excellent and staff were very accommodating.
Price-wise, you could definitely find cheaper options outside but I’d say the price is fair for the service and ambience you get. Also, they’re now having a promotion so if you like the Grand Hyatt Bali Facebook page, you will get a 30% discount! That’s quite a deal!
I really like that Grand Hyatt Bali has a sufficiently wide and long beach, and well-shaded as well! I found it very suitable especially with a baby in tow because I could rest in the shade while Baby Dozer had his fair share of fun crawling in the sand.
7. Swimming Pool
Grand Hyatt Bali has 5 pools in total - 6, if you include the toddler pool but we only went to 2. Baby Dozer crawled around in the toddler pool and floated in the other 2 pools!
There is even a water slide into one of their pools (reminiscent of those water theme parks) and another pool which is very much like a river with landscaped rocks and plants.
To sum up my stay there, it was an excellent stay and a suitable choice for families with young children. There were initial hiccups after checking-in, but as they put in their best efforts to make amends after that, I will attribute that to good service! However, continuous refurbishment to the hotel rooms would be a plus point.
Note: All photos are taken from the official Grand Hyatt Bali website.